RSSThieving Ba*****ds, TomTom and Autoglass…
Dec 06
Business, Life Business, Life 46 Comments
The subject of this blog, probably gives you a fair idea what this is going to be about and go someway to explaining why at 4.54am on a cold wet December morning I find myself in the waiting room at Autoglass Birmingham.
So yesterday I left my car in Coventry ‘Central Six’ railway station car park (for which Virgin kindly tax me 6 quid), I get back from London at 8pm to find the passenger side window of my car broken and suprise suprise my TomTom missing.
Obviously my TomTom wasn’t on display but the cradle was stuck to the windscreen, those clever crims of course realise that this just means the TomTom itself is hiding in car somewhere (in my case in the drivers side mini glove compartment).
I phoned the police to report it, they said this week there was a run on sat navs, and apparently even if i removed the cradle the classic mark on the windscreen is enough to justify a breakin…. sigh mental note to self – carry windolene and duster in car.
Now this is just a royal pain in the ass because my car has frameless doors making a temporary repair impossible. A quick call to Autoglass and they would love to fix it under insurance, unfortunately they can’t do it for another 2 days! (presumably maxed out fixing windows in the aftermath of a spate of TomTom thefts!), I protest and the helpful call center lady makes some calls and says comes back with the 4am in Birmingham option!
Those of you who know me will know that I am positively joyous in the morning and love nothing more than a good early start – NOT!
Anyway here I am at Autoglass – and I am frankly impressed, its a textbook example of both customer care and effective brand and message communication.
The waiting room is warm, clean, comfortable with (as far as I can tell) infinite free coffee, TV and Internet access (hence my ability to blog on the experience!).
The way they convey their brand messages is very open, and quite clever, all over the workshop walls are messages such as ‘professional – be calm and confident’, ‘caring – show respect for customers and their cars’, and many others. Obviously these are directed at their staff, but also get seen by customers reinforcing their confidence…
Good stuff Autoglass - I approve!
Dec 06, 2006 @ 11:44:37
Actually, you are usually up at 4am – just not usually sober.
Dec 06, 2006 @ 19:10:16
Now Ben, if you’re going to use asterix profanty, at least be sure you’ve written the right number of stars!
p.s I’ll also be sure to wipe the tomtom sucker marks off my car windscreen. I don’t think I could handle a 4am trip to Brum.
Dec 12, 2006 @ 09:57:05
Usually in a casino at that time – no?
Feb 15, 2007 @ 16:41:17
i work at the birmingham autoglass branch, and its actually good to hear someone appreciate the hard work we all go through, especially when there are so many theiving ba****ds around, we are always busy busy!
Feb 19, 2007 @ 11:50:34
Well done Ben for praising someone where it’s due, and a big well done to Gavin for spotting the praise and owning up to working there. I’m about to call Autoglass Park Royal in London to see if they can fix our van which has grown a mysterious crack in the windscreen over the weekend.
Mar 04, 2007 @ 12:02:42
Hi
Glad you had a good experiance.
Wish I could say the same for my experiance with AUTOGLASS.
Same thing happened to me in DONCASTER, However because it was a framless passenger glass that was required, they AUTOGLASS would not come out to fix the problem. I left the car overnight on the Friday, my car was broken into on Thusdday. just on my way to pick up thee car when Kevin rang to say they had ordered the wrong part??. Again left the car with them to fix overnight again. This morning SUNDAY i received a call from the nicepeople at AUTOGLASS to tell me that the car had been fixed, and I had 30 MINS to collect the car, otherwise I would not be able to get the car back untill Monday. SERVICE WHAT SERVICE. Be aware there are a few T**TS that work for AUTOGLASS who have not yet been tamed. Oh sorry trained.
Mar 04, 2007 @ 14:39:55
Ahh you see, this is why consistancy is important!
Mar 19, 2007 @ 18:02:10
The shower that work in the Aberdeen branch are a bunch of w*ankers… as are Autoglass in general. Their advertising states’ 365 days a year we will come to you’. What it should read is ’365 days a year we will come to you…providing its not a Sunday…and providing we have enough mobile technicians on…and we don’t, as its a Sunday…and providing we pick the right bit of glass after being given the make, model and reg number, thus preventing the customer travelling 7 miles into the Aberdeen branch to be told …oh we don’t have it in stock..and then being told we need to oredr it…and it might be tomorrow morning…or it might be afternoon…hard to say really….Nigel Doggitt (MD of Autoglass) look out! I’d like to stick this window right up your ****
Mar 20, 2007 @ 18:27:31
Wow… another negative comment against Autoglass, it goes to show that when you have a business with very few repeat customers its hard to maintain a good impression.
Anyone got any more nice things to say about Autoglass?
Mar 29, 2007 @ 20:41:48
I am an Autoglass technician at the above mentioned DONCASTER Branch. If you was asked to bring your vehicle into the branch to have the doorglass replaced it is usually because the quality of work may be compromised if we were to attempt to fit the glass at your home address due to the comlexity of the job. Our aim is to provide the highest standards of work to all out customers. Im sure you would expect nothing less from the World’s leading vehicle glass repair and replacement company.
With regards to the ordering of incorrect glass, some customers are not aware that there can be many different variations of glass for the same window, on the same make and model of car. This can make our job very difficult. I understand the inconvenience caused and Autoglass are always looking for ways to develop and improve the services we provide.
Autoglass has over 1,200 experienced mobile tecnicians. If there were no available technicians to carry out the work you needed, when you needed it, it is likely to be due to a sudden increase in vehicle crime or extreme weather conditions.
Autoglass has excellent customer satisfaction results but is always trying to find ways of improving its services to you.
P.S. Mr Bennett-Clews, I will gladly pass on your comments to Kevin at Doncaster Branch if you so wish?
Apr 06, 2007 @ 20:21:21
i work for autoglass and give 110% at all times to help car crime victims,if you want to moan fix it your self easy yeah????????
Apr 19, 2007 @ 08:54:09
I too have had unsatisfactory dealings with Autoglass (Hounslow branch). Called them on Sunday morning, and the technincian finally came round to fit the car window on Tuesday afternoon. He was unable to fit the glass properly because he did not have the right tools, and therefore after suggesting I take the car to my local dealership just left the glass in place. After several phonecalls to Autoglass where I got passed from one person to another, I did get it finally fitted by the dealership and paid quite a considerable amount for this to be done. The fitter had damaged the door handle, so I also had to pay for this to be fixed.
I am still waiting for Autoglass to reimbuirse me for all the costs I have incurred – they are only prepared to pay for the damage, and not the charges I had to pay the dealership to refit the glass.
So much for the high standard of work carried out by the the World’s leading vehicle glass repair and replacement company!!
May 16, 2007 @ 21:31:36
It took Autoglass about 6 months and many phonecalls to repair the badly cracked windscreen on my Hilux. (To be fair to them they did comne out with the wrong glass after only 5 months which in nthe circs is quite a good effort.) They then issued me with the wrong invoice which is no good for my books and now refuse to issue a correct one.
The date they actually replaced the glass: April 1st. An appropriate date for a bunch of jokers who, it appears, have the monopoly on all windscreen claims to Zurich.
Dates of events and phone calls available.
Jun 04, 2007 @ 18:20:07
hello all, i am a technicion at autoglass and and of all the windscreen companys i have worked for its the most profetional and efficient, if you have to wait a couple of days that just means that we are really busy its that simple, we work on a first come first serve basis. or you have a car thats not that easy to get parts for. as with the hilux story 6 months is rubbish, that just does’nt happen and if it does its usually because the customer is’nt that bothered about it and wont commit to a time slot!
for all the potential customers just bear in mind there are 2 sides to every story and be your own judge.
http://www.autoglass.co.uk
Jun 04, 2007 @ 22:28:27
Firstly John o’Newbury, Have you ever thought that all these major insurance companys choose to use Autoglass because of the service we provide to their customers? Do you think they would opt for a glass replacement company that doesnt care and has low standards?
H. Did u ever stop to think that the fitter might be unable to fit the glass properly due to unforseen circumstances and that he did his best to secure the vehicle for you by temperarily filling that big hole you had in your car?
Most people don’t realise how complex some windows can be to fit and every car is different. How many different cars are on the road these days and how many different windows are on each car. The fitter is expected to know how every vehicle is put together.
As for bringing incorrect glass, How are we supposed to know what type of window is in the car if the customers doesnt know themselves. Remember, we have never seen your car before and when we have six different types of windscreen available for your vehicle it can be difficult to work out which one is required when the customer says “I dont know if its got a rain sensor”, “I cant remember if it has a green sun visor band” or even if they opted for solar glass when they bought the car. Just a thought but why dont you go outside to the car and have a look? We will tell you what you are looking for if you’re not sure.
Remember, when you have your window broken, it may not be just the glass that is damaged and the first time you notice that other components are damaged is when the fitter is on your drive trying to repair you window mechanism free of charge as Autoglass do not repair broken meachanisms.
Fitters at Autoglass go out of their way to help their customers and make the whole experience as simple for the customer as possible but please bare in mind that we will at times need information from you regarding your vehicle.
Jun 16, 2007 @ 18:19:38
I work in the Call Centre at Autoglass and I agree with what the technicians have said. Us, in the call centre, try our best to find out the right piece of glass to select, but in most cases when we select the wrong one it is because the customer can’t be bothered to go and see if their glass is tinted or whether it has a VIN panel etc. When I’m on the phone to a customer I can’t see the customers vehicle, therefore the questions have to be asked, and if the customer is unwilling to help then I just have to select the most popular piece of glass for that particular vehicle.
By the way, Autoglass is 24/7 365 days a year but it is impossible to serve the 40-50 thousand calls we get a week within the hour! Not every single piece of glass is in stock and sorry but if your MOT is tomorrow and you’ve waited until 3pm to call us and replace your windscreen that’s your problem…not ours! (Which is often the case!)
Just another note: If you can’t get an appointment on a sunday for a windscreen it’s usually because your insurance company will not cover glass replacement, so nothing to do with Autoglass.
Jun 18, 2007 @ 20:52:37
I work for the other big glass replacement company and I can relate to everyone in the trade and there comments. Why are there so many idiots out there who don’t know what car they are driving let alone what glass is in it. Its true the customer does leave it until 3pm the day before there MOT and then expect the job to be done yesterday. Sorry but we are not all Dr Who.
Jun 24, 2007 @ 14:48:19
Surly the whole point is been missed here isnt everyones goal to just have the piece off glass replace? Should’nt the anger and blame be directed at the theiving scumbag that did the damage
Jul 03, 2007 @ 11:19:45
Well, firstly can’t believe a Tom Tom was left in a car, and in the glove box. WHAT A FOOL YOU ARE !
Reading some of the comments on this site I feel quite sorry for the guys who have to do this dirty job and probably without gratitude from the public. Lets face it they are doing the best they can just like all us other mortals who do our jobs. I have got Autoglass coming this week to fix a stone chip on my windscreen and I am sure the service I get will be good. Even if they encounter any problems, for gods sakes they are only human ! I used to work on a reception in a garage and you wouldn’t believe the members of public who’s goal in life is just to moan and moan. Come on everyone, give em a break ( no pun intended).
Jul 04, 2007 @ 00:32:06
Its TRUE! I was a fool… but I learnt my lesson!
Aug 01, 2007 @ 09:28:18
tough luck on the sat nav being half inched ben, but thanks for the heads up. When you think of it, its obvious that due to laziness most people leave satnavs,stereo faceplates etc.,supposedly `hidden` in the car.Gonna hang a note on my windscreen sucker-`I DONT LEAVE IT IN THE CAR!` might work, who knows? the scum will probably smash the window anyway.`D`OH!`
Aug 06, 2007 @ 09:42:03
good morning all, just a quick word from someone who works at autoglass usually at night!
PLEASE DONT leave sat nav etc under seats in glove boxes etc first place a tea leaf looks,take it with you, if you wipe the sucker marks off the screen they can see a clean patch an will still break in (not as stupid as they look)TAKE IT WITH YOU, having worked for AG for 16 years i see both sides yes we do **** up when a company averages 31000 jobs a week it will and believe me i have seen some farcical jobs in my time, but i feel we do get it right some of the time, for those people who are unfortunate to have a frameless window broken and we cant replace straight away. Ask for the E.R.T. bod he carries window gaurd an adhesive film to weatherproof your car temporarily and allow you to drive if required. Sorry for the advert, I hope you guys never get broken in to again and has happened to me once a customer left a sign in his vehicle saying ” dont break in nothing of value kept in vehicle” a theif broke in and left a note saying “just checking” have a nice day !
Sep 05, 2007 @ 01:00:33
Welcome to the auto glass industry,
and welcome to real life.
Sep 25, 2007 @ 18:52:37
Just to balance things out a bit. My experience of Autoglass was spot on. Rang them to sort a chip/small crack out. Guy came along a couple of hours later exactly at the agreed time. Sorted that one out, did another minor one as a freebie, and did a minor one on my neighbours car for free too. Top drawer and very pleased
Sep 29, 2007 @ 09:35:57
I have used Auoglass once so far (a few years ago) and they were great.
The fact that you can get a windscreen repaired at your house at 2 in the morning is, I think, pretty impressive.
The simple fact is that people often go out of their way to leave a negative comments, but seldom to leave a positive one. This small number of negatives probably represents a tiny % of total customers, so is almost certainly not representative.
Of course any chain is only as good as the individual staff, some of whom may indeed have *’s in their names, but find me a chain that doesn’t?
Why am I writing this? Well, my wifes Fiesta needs a new windscreen. I’ll let you know if we have any problems… and just might if we don’t
Dec 10, 2007 @ 17:10:30
Just returned from getting a new windscreen on my wifes disco, well done Bradford branch !
Jan 09, 2008 @ 21:01:15
As an ex AUTOGLASS employee i can fully understand all of your complaints.About 10 years ago AUTOGLASS had a mass exodus of highly trained experienced staff we were so fed up of spin and false promises of higher pay and better working hours (anulised hours) that most of the old school left,you know the ones the fitters that would come to your location 24/7 not the ones that make up excuses saying your window is to technical it cant be fitted unless its between the hours of 9-5 and in a nice warm workshop.so what happend to these guys well they all went self-employed and set up companys with the old AUTOGLASS ethic well replace your glass anytime anywhere now i know you wont get this service now with AUTOGLASS as they have hardly any experienced staff of anything worth shouting about i mean you cant say your a skilled technician if youve only been doing the job for3-6 years and lets face it guys have you been out at 2 3 4 5 am replacing customers side windows in the rain no i didnt think so.
so dear friends the moral of this blog is dont listen to your insurance company you can use who you like because if you have a broken window get your yellow pages out and find a local family owned business who will come out onsite at 2345 am and will deal with yor ins comp direct and i guarantee you will never use AUTOGLASS again
gar
Jan 25, 2008 @ 17:19:03
My husband works at Autoglass, and he gives 100% all the time. He is out all weathers all times of the day for LITTLE money!! It’s surprising how many customers, dont know what car they’re driving also, what part of the car has been damaged( there’s a big difference from passenger to drivers side also front windscreen to rear windscreen. It’s also surprises me how many a got delapidated cars that’s never seen a clean or a hoover, then try to scam a new paint job, eventhough these defects have been pointed out at the very start of the job. As pointed out, certain glass has to be ordered in directly from manufacturer, and it’s surprising the mistakes they make, but again the Fitter gets the blame as he is the human point of contact with the customer, some customers are so belittling that it’s unbelievable. If you want curtesy and respect please do the same to them. They don’t need verbal abuse,they do understand your frustration as this always happens at the worst possible time, but that’s life in general. If you are upset, try to understand, it goes from customer call centre to local branch then the fitter is given paperwork, so the mistake is normally at the start of the procedure, information not given or incorrect to Autoglass on ringing, wrong place for job,( home address not good, if your at work) It’s surprising how many people complain when Fitter turns up to do job, but cannot as customer is using car and expects the fitter to wait til they are finished, therefore making them late for their other appointments.
All I’m saying is, before you have a go at the fitters please think about your actions, and the information you give, as that is all they can go on.
Feb 09, 2008 @ 09:46:03
I am currently going through all the hassle of dealing with Autoglass, having returned from holiday to find my car’s windscreen cracked in an airport car park. My insurers apponted Autoglass to do the repair, and Autoglass have now damaged my car after messing me about.
The first time they came they brought the wrong windscreen (despite being told the correct make, model and year of my car). They simply didn’t turn up for their second appointment and didn’t see any reason to let me know they weren’t coming (they had my home, office and mobile numbers… all of which have messaging services on them). On the third attempt they did manage to replace the windscreen… badly damaging the paintwork of my car in the process.
Despite filling out a vehicle inspection sheet before starting work (showing my car as undamaged), having the damage pointed out while the fitter was present and noted on the job sheet, Autoglass are attempting to deny that they they were responsible for the damage to my car.
Thank you so much Autoglass for making an already stressful situation so much worse, for messing me about, not returning my calls, for damaging a 9 month old car that had been in immaculate condition, and for calling me a liar. I’m not letting this drop, and I expect that given the way Autoglass are trying to wriggle out of putting right the damage they’ve done we’ll be in court in the next few months.
Feb 09, 2008 @ 09:59:49
Thanks Uitlander, let us know how it works out!
Best of luck.
Feb 11, 2008 @ 20:44:13
Thanks Ben. To summarise today’s events briefly – when faced with incontrovertible evidence the Autoglass Manager became aggressive, shouted in my face and then threatened me. This is now a police matter.
Mar 29, 2008 @ 09:51:11
AutoGlass Is crap……..all these defends by autoglass is beacasue of bad management, getting the wrong window is very unprofessional, and just no reason for it, also there are two many bad managers, autoglass is a joke and also they have so many issues, there is no chance they can get it right.
Appointment being coirrect not a chance, to many people dealing with them…
They need a complete revamp to a professional system, insurance companies use them as they was sold on them that is all, but more are investigating and soon i am sure all the crap that autoglass pulls will soon reflect in there business, customers, and partners..
Autoglass I have seen it before, build big with grand ideas and fall as you are hurting people…you are a front we would call in our italian family…..To bad service, and bad management..
Also your claims are false of safe windows in cases where there are leaks etc, issues, that weakens the whole car and puts lives at risk.
The Truth
The Customer is always right, so autoglass defend as all you are doing is having a school fight………you are wrong.
May 27, 2008 @ 11:53:59
ITS BEEN INTERESTING TO READ THAT IM NOT ON MY OWN.SOME THREE MONTHS AGO I TOOK MY PORSCHE 911 TO AUTOGLASS BOLTON FOR A WINDSCREEN REPLACEMENT.EVERYTHING SEEMED TO GO FINE. ON MY JOURNEY HOME I NOTICED THE PCM SCREEN,WHICH IS THE SAT NAV CD ETC WAS SCRATCHED.I TOOK THE CAR BACK TO AUTO GLASS AND WAS ASKED TO GET A QUOTE FROM PORSCHE TO REPLACE THEIR DAMAGE THAT THEY WERNT ADMITTING TO.THE COST OF REPLACEMENT CAME TO £1600.00 YOU CANT JUST REPLACE THE SCREEN ITS THE COMPLETE UNIT YOU HAVE TO REPLACE.I WAS THEN GIVEN THE PHONE NUMBER OF THEIR CUSTOMER SERVICES WHO I CONTACTED AND EXPLAINED TO THEM I HOLD THE DOCUMENT SIGNED BY AUTOGLASS WHICH STATES THERE WAS NO DAMAGE TO THE CAR INTERIOR ON ARRIVAL TO THEM.WITHIN A COUPLE OF WEEKS I RECIEVED A FINAL LETTER FROM AUTOGLASS TO SAY THEY WERE NOT RESPONSIBLE FOR THE DAMAGE (THEY CAUSED).I THEN CONTACTED MY INSURERS WAS HANDED OVER TO THEIR SOLICITORS MINSTER LAW, FORMS TO FILL IN ETC .SOME SIX WEEKS ON I WAS HANDED OVER TO THE FINANCIAL OMBUDSMAN FILLED IN THE FORMS SENT THEM BACKWITH ALL THE RELEVANT DOCUMENTS BEING AUTOGLASS INTERIOR CAR CHECK LIST ,QOUTE FROM PORSCHE AND AUTOGLASS FINAL RESPONSE. I THEN RECIEVED A PHONE CALL FROM THE INSURANCE UNDERWRITERS WHO HAVE BEEN ASKED TO DO A REVIEW OF THE COMPLAINT ALL THE ABOVE HAS TAKEN THREE MONTHS.THROUGHOUT ALL THIS PERFORMANCE I HAVE NOT RAISED MY VOICE TO ANYONE I HAVE ACTED IN A SENSIBLE MANNER HOPING FOR A CONCLUSION TO WHAT CAN BE DESCRIBED AS A NIGHTMARE.
Jun 17, 2008 @ 17:02:16
gareth i have worked for autoglass now for 2 years, i was a twighlight fitter up untill a month ago, u cant really say tht about us fitters, you just seem to have a bad attitude, i have been out at 6 in the morning on christmas eve working in birmingham. so its ok for you to talk about your experience with autoglass but im happy with my job and try giving my best service to the customers all the time, accidents will happen for autoglass and your little family companies, accidents will happen so why are we bickering, i have had more compliments and tips from customers than bad comments, its just that bad comments stay in your head longer, but u cant judge every fitter by one experience, wait till a customer comes across me i am sur ethey will not complain about my service, even if i do mess up.
Jul 15, 2008 @ 18:11:11
I got my car glass replaced by this company, but they ended up scratching the body work as they fitted the glass. Of course I am not very happy about this !!!
Aug 02, 2008 @ 18:26:28
WOW, found this site by accident, brilliant.
I speak from experience as an ex Autoglass technician, I now have my own business as of some 6 years ago, left Autoglass for most of the reasons aforementioned, we are now one of the growing network of truly experienced, professional independant companies in the UK.
The reasons Autoglass are unable to satisfy most of your needs are:
1. They are a victim of their own success, with tie-ups (and back-handers) to almost all insurance companies, they just can’t cope.
2. They offer a mobile service but rarely actually carry this out because of the time factor, a tech can usually do several depot jobs in the time it takes to do one mobile.
3. They want, and have, most of the insurance work, they are not interested if you are paying, they just want to rob insurance companies who then hike up your premiums (just phone them and try to get a quote for a ‘paying’ job if you dont believe me)
4. They also own the main wholesaler of glass in the UK, so even if an independant gets the occasional job, AG still have a slice of the pie, If we can supply and fit a windscreen for less than £100, how come they are charging £300+ for the same glass (again, try the phone test), whilst we are on the subject, your insurance company won’t even flinch at a bill for £500 from AG but apply a policy limit to most independants, usually £125 or so?
5. No disrespect to most of the hardwarking technicians at AG but their hands are usually tied, too many chiefs and not enough indians, the lads want to do a good job but are encouraged to hurry or ‘reschedule’ where it’s convenient for them. AG have a lot of younger staff who just do not have the expertiese on some of the older, presteige or classic vehicles.
6. To say they can’t get the glass is Bo***cks, they OWN the main supplier with MILLIONS of pieces of glass on their shelves, we hear the same story time and time again, AG can’t get the glass but we phone the wholesaler and get it straight away (although AG still get a few quid – see previous)
7. If you try to phone your insurance company for glass, you will get the option to ‘press button ###’ – what AG actually do is PAY for the diverted phone call to THEM or pay for the printed insrance certificates you receive
8. As for paynig them your excess over the phone before you even book the job, this beggars belief, what a bunch of suckers………..
Moral: WHY ARE YOU, THE CUSTOMER, LETTING YOUR INSURANCE COMPANIES TELL YOU WHERE AND WHEN YOU HAVE TO GET YOUR CAR REPAIRED, IT’S YOUR BL@@DY CAR, YOUR BL@@DY MONEY………. TROUBLE IS WITH MOST PEOPLE IS THAT THEY ARE WELL HAPPY WHEN THEY GET AN INSURANCE POLICY FOR PEANUTS ON THE INTERNET BUT…. YOU PAY PEANUTS – YOU GET MONKEYS. IT’S UP TO YOU, THE POLICY HOLDERS TO VOTE WITH YOUR FEET, IF YOU DON’T, JUST PUT UP AND SHUT UP.
Next time you need glass, don’t just be a lemming and toddle off and do as you’re told, insist on what YOU want, not what they want
CARRY ON THE GOOD WORK AG TECHNICIANS, WE (THE INDEPENDANTS) HAVE NO PROBLEM WITH YOU GUYS, YOU ARE HARD WORKING PROFESSIONALS, YOU ARE JUST UNFORTUNATE TO BE EMPLOYED BY A PROFITEERING CONGLOMERATE RUN BY PEN-PUSHERS IN IVORY TOWERS WHO OFFER HUUUUGE BACK-HANDERS TO MOST INSURANCE COMPANIES.
Sep 03, 2008 @ 12:55:45
So, you take your sat nav with you, you wipe your windscreen clean and you lock your car. So is the crook going to be satisfied that you have not left the sat nav in the car? Is he going to give you the benefit of the doubt and not break in? Course not!! he is going to break in anyway just to make sure it is not there – but also to look for anything else of value. The only benefit is that he will not get the sat nav. he still creates havock and the windscreen repairs still have to be done….
Oct 09, 2008 @ 08:48:26
Is the Gavin from autoglass the same one from the tv ads? He’s gorgeous
Nov 09, 2008 @ 10:48:09
Had my 350z broken into in birmingham over the weekend. Autoglass said they could order a rear screen for Sunday and have it all done. I thought fantastic, cancelled national windscreens just called them about 30mins ago. Sorry the engineer never called you sir let me check with them, we have no space today and we didnt get your order in on time to get the glass at the depot.
We have no deliverys on monday so tuesday is the closest possible day….
Muppets
Jan 08, 2009 @ 18:43:46
I think no business can be perfect and there are always going to be times when things haven’t quite as smoothly as you hope for. I agree that the disappointed customers are often the ones who wanted it done yesterday or don’t know anything about their car. At the end of the day most people will be trying to do the job correctly because they don’t want the back lash of doing it inefficiently either. Unprofeesional is a harsh word think about your daily routine, how many times are you 100% professional? By the way autoglass guys I have had to use you 3 times for differnt reasons and everytime I can’t ask for better service. Ps if anyone knows which autoglass loving advertisement GAVIN works at pleaase let me know as he is rather dishy and will happily send me car to him.
May 22, 2009 @ 22:30:33
Just look at the quality of the written english used in replies 10 and 14, then you can see why the technicians have difficulty in providing a good service. The reply at 11 is typical of the view of employees in British business where you can usually receive a service with a VERY small “s”. As for the reply at 17, would you expect to tell your GP whether you had a viral or bacterial infection before he decided to prescribe antibiotics? If the technicians are SO clever, they should be able to locate the correct tools and glass. However, I suspect that Autoglass does not always provide the systems and tools required by the technicians, so they have to take all the anger and criticism from the customer. Also, we should all remember that there are good and bad examples in all trades and professions. I guess that reply 34 is pretty accurate, realistic and a balanced view. Anyway, I always use Autoglass!
Jul 22, 2009 @ 00:45:24
i had a chip repaired today by autoglass which has made the screen look worse than it was,i was told it would look 90 to 95 percent better i complained and was told its all about strengthening the screen and not the dissapearing of the crack i thought it was both,it was also done in the rain and a different autoglass representative told me that at times if done in the rain the job can go wrong often and that if they cant fix it they should give a replacement windowscreen.after 10 min on the phone i was told to take it to the garage who to my surprise joke said it was fine
STEER CLEAR
Sep 10, 2009 @ 20:31:26
I have worked as a technician and in the office for Autoglass in South Yorkshire for 11 years.For a leading business serving thousands of customers every week , it is difficult sometimes to get everything 100% correct all the time.We have a very high rate of people served within 24 hours though obviously when it is a busy period,you only have a certain number of staff at any one time…that goes for any business.As was stated previously,there are many makes of car nowadays that have varying tints and extras on… windscreens/doorglasses etc….In my experience it is not always easy to identify the right product when you are relying on the customer’s knowledge and some glasses ARE difficult to get hold of, even dealerships have a long wait to get some in stock.
Mistakes do happen at times and are put right by skilled warranty technicians but unfortunately there are a select number of people who like to try “pulling one over” on us…claiming we have done this and that to their car.
Too many people these days are out to get something for nothing.
All in all, we should get things like this in perspective….yes this is 2009 and we expect to get what we want quickly and when we want it….fair enough….but we are far too quick to moan in this country about anything….let’s remember there are people dying in foreign lands for their country…people suffering quietly with terminal illnesses and people all around the world in poverty, affected by war and disease.
So let’s all just stop and think the next time we are about to open our mouths and moan….is it warranted?
Apr 28, 2010 @ 13:04:32
Someone broke into my car and TIDIED UP..Thanx
Failed MOT due to small chip with 2 tiny “spider leg ” cracks .(Obviously just over the 10mm ruling) .Rang Insurance company who advised Autoglass to repair.
I,ve seen the advert on TV.They show the “cracks” to disappear, leaving an almost invisible repair….I thought…GREAT……
2 days later a young girl of 12 turned up and spent about 10mins on Screen.
I noticed it looked 100% the same as before.
“Oh.It will look the same, all we do is inject resin into the chip to stop it cracking further.
I stated if it looks the same how will it pass the MOT??
“Its not in the A zone for a fail she exlaimed!!! & told me…blah…blah..blah….
Tell the garage its NOT a fail.
She then left.
I took it back to the Garage who basically told me that it IS STILL AN MOT FAILURE…(If the wipers cross over the chip…ITS A FAIL…(They did…just !!The chip was very high up and about 2″ to the right of my Rear View Mirror..I thought the girl would be correct as its NOT in my line of vision…I thought..
I rang Autoglass to see there take on this..
“WE DONT GUARANTEE MOT REPAIRS” was the reply….????
They said it needed a new screen….OUCH……
2 days later a guy turned up to replace the screen & its all good…
But what a load of “BOLLOX”, this MOT failure rulings????
Fully understand if chip/crack obscures your vision, but mine was up by Mirror…WTF..Someones making a nice little earner from AUTOGLASS….me thinks…nudge nudge wink wink…say no more…