Feb 19
Ben KingBusiness, Internet Business, Interweb, Web/Tech
It seems my blog entry on my great experience with Autoglass hasn’t gone unnoticed, even apparently generating business for them.
Its a good job that I did have a good experience as a quick Google search for ‘Autoglass’, brings my blog entry up as fourth.
This goes a long way to demonstrate the power of blog and other content entries on Google results, its especially interesting for organisations like Autoglass for whom in the normal course of events don’t get much content written them about them. Therefore one good or bad customer review can make a huge difference to their business.
At bit10 we often experience the reverse of this problem for SME’s for whom we do SEO (Search Engine Optimisation) for, the classic problem is that no-one links to them with good or bad reviews, therefore their Google ranking suffers terribly, so even if you tick all the other SEO boxes, they will still do badly on a perfect search phrase for them.
A good example is Food4WildBirds, who as the name suggests specialise in ‘Food for Wild Birds’, basically they are the one stop shop for ‘Wild Bird Food‘ and other small animal feed and treats. Great company, great service, and great SEO work on our part, however they still suffer because of the lack of links to their site.
So how do we fix this? Well one way of course is blog entries like this, however more effective in the long term is to get affiliate marketing and linking engrained into the organisation, so they are building relationships and activities that will legitimately improve their Googlerank.
Feb 19
Ben KingBusiness, Internet, Life Interweb, Web/Tech
Just in from MS:
Hello Ben,
Thank you for writing to Windows Live ID Technical Support. I apologize for the delay in answering your e-mail. We normally respond within one business day, but we have received an unusually large number of messages recently. We appreciate your patience as we handle every customer request as quickly as possible. This is Juhn and based from what I have read on your message, you suspect that someone may have compromised your King@hotmail.co.uk account. I know how important this issue can be to you and I look forward in helping you resolve this problem.
I have successfully verified the data you provided and I have sent a password reset message to the e-mail address that you asked us to respond to, ben@bit10.net.
– so i am now happily back on MSN!
Update (21/07/2008)
After recieving many posts and emails with people asking and pleading with me to help them get their hotmail back I have prepared a handy document that tells you everything you need to know. I am making a small charge for this of $10, you can buy it here.
Feb 15
Ben KingBusiness, Internet, Life Other
The MS abuse team basically fobbed me off to the live team, and i quote:
‘I am really sorry sir for the trouble this incident has caused you. However, recovering of hacked accounts is best handled by our Windows Live ID Technical Support as we only support abuse issues on this area. Please understand that I really want to help you address this concern but this issue is beyond our boundaries.’
I have given the live support team 24 hours and still no response.
GRRR!
Update (21/07/2008)
After recieving many posts and emails with people asking and pleading with me to help them get their hotmail back I have prepared a handy document that tells you everything you need to know. I am making a small charge for this of $10, you can buy it here.
Feb 14
Ben KingBusiness, Internet, Life Other
So on my mission to get my hotmail/msn account back, after my password was stolen, i thought Microsoft live were being very efficient and I got the email asking me to validate who I was, name, address, account details…
Check out the response… (and who the hell is Jessica?!).
–
Hi Jessica, Thank you for contacting Windows Live Messenger Abuse Support. My name is Maynard and I’d be most glad to assist you with your concern.We appreciate you providing the answers to the questions sent by Joff in order to prove your ownership of the account king@hotmail.co.uk. However, recovering of hacked accounts is best handled by our Windows Live ID Technical Supprot as we only support abuse issues on this area.
Please contact Windows Live ID Technical Support through http://support.live.com/eform.aspx?productKey=wlid&page=wlsuppor t_home_options_form_byemail&ct=eformts and include your answers to the questions sent by Joff. If you need further assistance, you may contact us at http://support.live.com/eform.aspx?productKey=wlmessengerabuse&page=wlsupport_home_options_form_byemail&ct=eformts. Thank you for contacting Windows Live Messenger Abuse Support. Have a great day. Sincerely, Maynard Windows Live Messenger Abuse Support
Update (21/07/2008)
After recieving many posts and emails with people asking and pleading with me to help them get their hotmail back I have prepared a handy document that tells you everything you need to know. I am making a small charge for this of $10, you can buy it here.
Feb 12
Ben KingBusiness, Internet Interweb, Life, Systems, Web/Tech
I just found this on the web, someone with the same challenge:
http://www.itoctopus.com/index.php?option=content&task=view&id=18&Itemid=27
I am just beyond part 1 of the problem, fingers crossed for a response from MS with a reset password email for me.
In the meantime my hacker continues to cause trouble!
Update (21/07/2008)
After recieving many posts and emails with people asking and pleading with me to help them get their hotmail back I have prepared a handy document that tells you everything you need to know. I am making a small charge for this of $10, you can buy it here.
Feb 12
Ben KingBusiness, Internet, Life Interweb, Life, Systems
I am distraught, I am the victim of hacker!
My hotmail/msn messenger login has been stolen, I have for some years now had the hotmail address - king@hotmail.co.uk, which i won in a eBay charity auction (for NSPCC).
The address regularly attracts attention of hackers, I get frequent emails in my Hotmail ‘Reset your windows live password now’, not to mention at 10 people a day randomly adding me either to see who has the address or by mistake!
So how did they do it? Being in our business all our workstations are locked down, firewalled, security patched, anti-virussed, anti-spywared up to the hind teeth, so a workstation compromise seems unlikely.
The perpetrator (by all accounts a 19yr old Egyptian male), who has been boasting to my contacts about how ‘he works for msn, and has hacked my account’, by all accounts achieved this by the most artistic form of hacking ’social engineering’.
‘Social engineering’, basically means he has convinced someone at MS Live to reset my account password, thus gaining him access to my account. He has then gone on to change the other pieces of information (secret phrase, alternate email address), thus stopping me resetting it back.
So I am in the annoying stage at the moment where someone else is logged onto my messenger, and I can’t do anything about it until MS sort it out. BOO!
Update (21/07/2008)
After recieving many posts and emails with people asking and pleading with me to help them get their hotmail back I have prepared a handy document that tells you everything you need to know. I am making a small charge for this of $10, you can buy it here.
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