My Hotmail has been hacked…

I am distraught, I am the victim of hacker!

My hotmail/msn messenger login has been stolen, I have for some years now had the hotmail address – king@hotmail.co.uk, which i won in a eBay charity auction (for NSPCC).

The address regularly attracts attention of hackers, I get frequent emails in my Hotmail ‘Reset your windows live password now’, not to mention at 10 people a day randomly adding me either to see who has the address or by mistake!

So how did they do it? Being in our business all our workstations are locked down, firewalled, security patched, anti-virussed, anti-spywared up to the hind teeth, so a workstation compromise seems unlikely.

The perpetrator (by all accounts a 19yr old Egyptian male), who has been boasting to my contacts about how ‘he works for msn, and has hacked my account’, by all accounts achieved this by the most artistic form of hacking ‘social engineering’.

‘Social engineering’, basically means he has convinced someone at MS Live to reset my account password, thus gaining him access to my account. He has then gone on to change the other pieces of information (secret phrase, alternate email address), thus stopping me resetting it back.

So I am in the annoying stage at the moment where someone else is logged onto my messenger, and I can’t do anything about it until MS sort it out. BOO!

Update (21/07/2008)

After recieving many posts and emails with people asking and pleading with me to help them get their hotmail back I have prepared a handy document that tells you everything you need to know. I am making a small charge for this of $10, you can buy it here.

Author: Ben King

My name is Ben King, I am a director of an Internet solutions company called bit10 ltd. My ultimate responsibility is to bring in the work that bit10 delivers. However I also do a myriad of other things, for example system design, and administration. Outside work I go out, I drink, I socialise, I cook, I have fun, oh and I play a little bit too much World of Warcraft!

110 thoughts on “My Hotmail has been hacked…”

  1. My hotmail account and ebay account have also been hacked. I came home from church this morning and tried to log in, it won’t let me log in except saying “invalid password.” I tried everything to reset my password but then my secre question was or changed in spanish. WTF. I called ebay and changed my password and logged in and guess what, wtf I am selling a superbowl ticket. After I finished talking with ebay customer service, I tried searching for some info about hotmail account hackers and softwares, then came up with nothing. I have sent an email to hotmail support center, but I guess I am gonna have to wait and see. Please!! I really need my account! I have so much important stuff in my account..T.T… Any helpful tip would be nice.

  2. Go to
    https://help.live.com/help.aspx?project=liveidv1&market=en-us

    Click on any FAQ on the left handside in blue font

    Go to bottom right of page and click ‘GET MORE HELP’ in blue

    Click ‘GET SUPPORT’ in bold blue font

    this takes you to

    https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&a8e85559-396c-4b31-9936-7d52497f15d1&mapquerytype=keyword&mapquery=qaf&a8e85559-396c-4b31-9936-7d52497f15d1&project=liveidv1&market=en-us

    VOILA!!!! 🙂

  3. some one has hacked my sisters account and i am rely annoyed because it had my xbox live account management on it please if someone has any idea how to get msn/hotmail accounts back pleeeeeeease tell me.

  4. I’ve been in the same situation as you lot. A couple of days ago my hotmail was hacked.. apparently the hacker was a guy who’d hacked into one of my friend’s accounts and he asked me for my password ‘to get my msn working’ (that’s what he said’ and he changed the password, alternative email and secret question!!

    One of my closest friends kept pestering him for my password (apparently he started a conversation with my friend and thankfully I’d told him what happened) and I tried ringing Microsoft (UK) and they didn’t help.. thankfully this morning I decided to try and log in with my old password before I filled in the Password Reset form and to my surprise, it logged in!! The hacker must have changed it after my friend pestered him for it (the hacker said sorry on my MSN tagline) so I’ve changed the alternative email, secret question and I’ve made a stronger password, and the hacker has been blocked and deleted.

    If you’ve been hacked, use this form to ask MSN for a password reset: https://account.live.com/ResetPassword.aspx .. give them as much info as possible and they’ll get back to you within 24 hours.

    Thankfully my MSN is ok now!

    Tip: Use a strong password and NEVER give out passwords! Don’t make the same mistake as me!!

    Rach 🙂

  5. my yahoo and hotmail account were hijacked since they are an alternate email of each other. So when my yahoo have been hijacked my alternate email, hotmail respectively, were hijacked too. It happened last night. But since before he changed my secret q&a, I managed to reset my password in my yahoo account and this particular email (nco_que_alcastillo@hotmail.com) were added.

  6. OUR MSN HOTMAIL HAS BEEN HACKED & I NEED SOMEONE TO HELP ME GET ALL THE CONTACTS DELATED ASAP & MSN MESSEGER DELATED & CLOSED ALSO
    & WERE GOING TO CLOSE THE ACCOUNT DOWN ……
    ITS IN A FORGEIGN LANGUAGE ALSO ARABIC
    THEY BLOCKED THE ENGLISH & WE CANT FIND IT
    THEY ALSO SENT A INTERNT EMAIL TO EVERYONE IN MY FAMILY
    & FRIENDS IT SAID THAT WERE IN LONDON & THAT WERE WE TOOK
    20000 DOLLERS OUT
    & NOT TO PANIC
    PLEASE HELP ME OUT ASAP
    SO THAT WE CAN CLOSE THIS ACCOOUNT ASAP

  7. Hi All,

    My account which I have used for years had been hacked into. This is really a distraught… I have not remembered the details in the account and thus unable to recover it via MSN.

    The only way I could think of is – counter hack. Does anyone have any idea how I can hack back into that account and reset things?

    I tried sending messages to MSN but it seems that they do not have an email address for me to ask for direct help.

    Please… I hope someone could help me out here…

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