RSSMy Hotmail has been hacked…
Feb 12
Business, Internet, Life Interweb, Life, Systems 108 Comments
I am distraught, I am the victim of hacker!
My hotmail/msn messenger login has been stolen, I have for some years now had the hotmail address - king@hotmail.co.uk, which i won in a eBay charity auction (for NSPCC).
The address regularly attracts attention of hackers, I get frequent emails in my Hotmail ‘Reset your windows live password now’, not to mention at 10 people a day randomly adding me either to see who has the address or by mistake!
So how did they do it? Being in our business all our workstations are locked down, firewalled, security patched, anti-virussed, anti-spywared up to the hind teeth, so a workstation compromise seems unlikely.
The perpetrator (by all accounts a 19yr old Egyptian male), who has been boasting to my contacts about how ‘he works for msn, and has hacked my account’, by all accounts achieved this by the most artistic form of hacking ’social engineering’.
‘Social engineering’, basically means he has convinced someone at MS Live to reset my account password, thus gaining him access to my account. He has then gone on to change the other pieces of information (secret phrase, alternate email address), thus stopping me resetting it back.
So I am in the annoying stage at the moment where someone else is logged onto my messenger, and I can’t do anything about it until MS sort it out. BOO!
Update (21/07/2008)
After recieving many posts and emails with people asking and pleading with me to help them get their hotmail back I have prepared a handy document that tells you everything you need to know. I am making a small charge for this of $10, you can buy it here.
Mar 06, 2009 @ 23:23:41
Go to
https://help.live.com/help.aspx?project=liveidv1&market=en-us
Click on any FAQ on the left handside in blue font
Go to bottom right of page and click ‘GET MORE HELP’ in blue
Click ‘GET SUPPORT’ in bold blue font
this takes you to
https://support.live.com/eform.aspx?productKey=wlid&ct=eformts&a8e85559-396c-4b31-9936-7d52497f15d1&mapquerytype=keyword&mapquery=qaf&a8e85559-396c-4b31-9936-7d52497f15d1&project=liveidv1&market=en-us
VOILA!!!!
Mar 17, 2009 @ 07:55:37
sorry to hear.. keep your password and login in secret dont show it to any anonymous users.. contact MSN and report it as soon as when your account is hacked……
May 12, 2009 @ 20:54:27
some one has hacked my password on msn so i cant go on it please could you help me
Jun 15, 2009 @ 10:51:51
Hi everyone
I felt the need to step in and give my 2 cents worth. THANK YOU SO MUCH FOR THIS INFORMATION. My account was restored by the MSN team within 24 hours, thanks to the instructions in this blog.
When I regained access, my account was in mandarin. I found this link, which explains how to convert it back to English.
http://windowslivehelp.com/community/p/2849/13039.aspx#13039
Aug 15, 2009 @ 14:57:36
some one has hacked my sisters account and i am rely annoyed because it had my xbox live account management on it please if someone has any idea how to get msn/hotmail accounts back pleeeeeeease tell me.
Sep 18, 2009 @ 05:49:26
I’ve been in the same situation as you lot. A couple of days ago my hotmail was hacked.. apparently the hacker was a guy who’d hacked into one of my friend’s accounts and he asked me for my password ‘to get my msn working’ (that’s what he said’ and he changed the password, alternative email and secret question!!
One of my closest friends kept pestering him for my password (apparently he started a conversation with my friend and thankfully I’d told him what happened) and I tried ringing Microsoft (UK) and they didn’t help.. thankfully this morning I decided to try and log in with my old password before I filled in the Password Reset form and to my surprise, it logged in!! The hacker must have changed it after my friend pestered him for it (the hacker said sorry on my MSN tagline) so I’ve changed the alternative email, secret question and I’ve made a stronger password, and the hacker has been blocked and deleted.
If you’ve been hacked, use this form to ask MSN for a password reset: https://account.live.com/ResetPassword.aspx .. give them as much info as possible and they’ll get back to you within 24 hours.
Thankfully my MSN is ok now!
Tip: Use a strong password and NEVER give out passwords! Don’t make the same mistake as me!!
Rach
Oct 17, 2009 @ 14:33:35
my yahoo and hotmail account were hijacked since they are an alternate email of each other. So when my yahoo have been hijacked my alternate email, hotmail respectively, were hijacked too. It happened last night. But since before he changed my secret q&a, I managed to reset my password in my yahoo account and this particular email (nco_que_alcastillo@hotmail.com) were added.