My hotmail/ms – just as I thought i was getting somewhere.

So on my mission to get my hotmail/msn account back, after my password was stolen, i thought Microsoft live were being very efficient and I got the email asking me to validate who I was, name, address, account details…

Check out the response… (and who the hell is Jessica?!).


Hi Jessica, Thank you for contacting Windows Live Messenger Abuse Support. My name is Maynard and I’d be most glad to assist you with your concern.We appreciate you providing the answers to the questions sent by Joff in order to prove your ownership of the account However, recovering of hacked accounts is best handled by our Windows Live ID Technical Supprot as we only support abuse issues on this area.

Please contact Windows Live ID Technical Support through t_home_options_form_byemail&ct=eformts and include your answers to the questions sent by Joff. If you need further assistance, you may contact us at Thank you for contacting Windows Live Messenger Abuse Support. Have a great day. Sincerely, Maynard Windows Live Messenger Abuse Support 

Update (21/07/2008)

After recieving many posts and emails with people asking and pleading with me to help them get their hotmail back I have prepared a handy document that tells you everything you need to know. I am making a small charge for this of $10, you can buy it here.

Author: Ben King

My name is Ben King, I am a director of an Internet solutions company called bit10 ltd. My ultimate responsibility is to bring in the work that bit10 delivers. However I also do a myriad of other things, for example system design, and administration. Outside work I go out, I drink, I socialise, I cook, I have fun, oh and I play a little bit too much World of Warcraft!

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