Being fobbed off..

The MS abuse team basically fobbed me off to the live team, and i quote:

I am really sorry sir for the trouble this incident has caused you. However, recovering of hacked accounts is best handled by our Windows Live ID Technical Support as we only support abuse issues on this area. Please understand that I really want to help you address this concern but this issue is beyond our boundaries.’

I have given the live support team 24 hours and still no response.


Update (21/07/2008)

After recieving many posts and emails with people asking and pleading with me to help them get their hotmail back I have prepared a handy document that tells you everything you need to know. I am making a small charge for this of $10, you can buy it here.

Author: Ben King

My name is Ben King, I am a director of an Internet solutions company called bit10 ltd. My ultimate responsibility is to bring in the work that bit10 delivers. However I also do a myriad of other things, for example system design, and administration. Outside work I go out, I drink, I socialise, I cook, I have fun, oh and I play a little bit too much World of Warcraft!

2 thoughts on “Being fobbed off..”

  1. Did you get any luck with this?
    My eBay and my hotmail accounts were hacked last night and I can’t get into either….really really annoyed as the secret questions have been changed and I feel completely useless. Any help you can provide re. how to get my account back would be very helpful!

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