And while we are at it Pizza Express Coventry…

Wednesday Evening 10pm, 5 of us very hungry, so we decide to go for a quick Pizza Express.

We walk into Pizza Express, Coventry and its pretty full, all the staff are still on serving, and we ask for a table for 5, the girl serving us looked concerned and ran off upstairs to ask her manager.

She came downstairs and said ‘sorry no we can’t serve you as we are closed’, we went to great pains to explain that we come in all the time, and that we will be quick, and could we talk to the manager. Nothing, in fact she blanked us and walked off!

This all makes no sense, its not like they had finished for the night, in fact we probably would probably have been in and out faster than some of the people having a more leisurely meal.

We would have spent well in excess of £100, been really happy that they served us, instead they have lost out on the revenue and 5 peoples goodwill.

We ended up going to the wonderful Thai Dusit, where they were more than happy to feed us, take our money and stay open as long as we wanted.

The Coventry Pizza Express constantly dissappoints in respect of customer service, I think that at least 25% of the time I go there one of the following occurs:

1) Sorry we aren’t serving anymore (despite the restaurant staff and other customers still being there).

2) Sorry we are full (despite the fact that we know they have an upstairs seating area with no-one in it).

Basically I am coming to the conclusion that Pizza Express just don’t want my money, which is a shame because I like eating there!

Author: Ben King

My name is Ben King, I am a director of an Internet solutions company called bit10 ltd. My ultimate responsibility is to bring in the work that bit10 delivers. However I also do a myriad of other things, for example system design, and administration. Outside work I go out, I drink, I socialise, I cook, I have fun, oh and I play a little bit too much World of Warcraft!

5 thoughts on “And while we are at it Pizza Express Coventry…”

  1. They’re really quite bad in there sometimes which is such a pity as the food is good. We went in there once – just three of us – but they were full. We left our mobile number for them to call us when a table became free but they were so rude in their manner of telling us they were full, grouchily taking our number down and not being able to give us an estimated time for getting a table, that we just ignored them when they finally called over an hour later – we had long since found a far friendlier place to eat by then!

  2. So Debbie Philips, operations manager for Pizza Express in this area, phoned me today, and gave me a bit of an update:

    1) Coventry Pizza Express on a Wednesday evening should be open until 11pm (although the website does say 10.30pm), she agreed with me that if customers want to eat, they should be served.

    2) Coventry Pizza Express is always open for seating upstairs and she assured me that we will never hear the ‘we are full, sorry’ excuse again while there are empty seats upstairs, in fact we can opt to eat upstairs any time we like! Woohoo! (it is nicer up there).

    We are going to give it another go… and see what happens.

    We will keep you posted but for now, Pizza Express have redeemed themselves…

  3. Mr King, you are such a public menace, but a very worthy one! Are you starring on “grumpy middle aged men” shortly to be screened on BBC8?

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