HSBC 0845 rip-off…

I have just discovered I have been bitten by the 0845 rip-off. My Orange bill arrived and despite me have 1200 inclusive minutes (nowhere near used), I still had an hours worth of calls ‘outside minutes’. This then transpired to be 0845 numbers, one of which cost me £2.81+VAT for 17 minutes… So called ‘local rate’ calls are far from it.

Anyway an angry message to HSBC got the following ‘national alternatives’.

HSBC Premier (08457 707070) -> 01226 260260
HSBC Business (08457 606060) -> 01226 260878

I suspect there are alternates for all HSBC services.

When will these companies stop using these rip-off rate numbers??

Author: Ben King

My name is Ben King, I am a director of an Internet solutions company called bit10 ltd. My ultimate responsibility is to bring in the work that bit10 delivers. However I also do a myriad of other things, for example system design, and administration. Outside work I go out, I drink, I socialise, I cook, I have fun, oh and I play a little bit too much World of Warcraft!

8 thoughts on “HSBC 0845 rip-off…”

  1. My T-Mobile bill came up with the same situation, whereas my bank is Halifax (I think all banks have an 0845 call centre number), and I have telephone banking to check balances, set up DD’s/SO’s etc. It’s just another scam they “bank” on to get even more money off their banking customers. Not to mention being scammed by the mobile phone companies too.

  2. I hate the fact the mobile phone companies don’t include these numbers in our inclusive minutes like they used to!

  3. ive just spent 25 minutes on the phone on my mobile to hsbc. am i now going to get a ridiculous charge on my next bill? what am i going to be looking at roughly?

  4. im with vodafone and it was obv the 0845 number i rung. im worried im going to get charged 1.50 a minute or something like that.

  5. Wow, Ben King!!! Thank you so much for this number! I had to call them so many times to complain and spent tens of pounds with this stupid 0845 …

    Thanks a million!

  6. Never dial 0845 or 0870 numbers from a mobile. ALWAYS go to where you will be able to look up an alternative number. This will either be a geographical number, i.e. a number with a normal std code, or a freephone 0800 number. Sometimes you will find both a geographical number and an 0800 number listed. Don’t forget, if you dial 0800 numbers from your mobile you will be charged for the calls because 0800 numbers are not included in your call package. If you have a BT landline some BT call packages include 0845 and 0870 numbers in the package.

  7. You said “When will they stop using these numbers?”

    Right about now, but many years later than they should have.

    From 26 June 2015 all users of 084, 087 and 09 numbers are required to declare the Service Charge wherever their number is advertised.

    Ahead of this, many organisations are changing their number to one which does not impose a Service Charge.

    For users 084 and 087 numbers, replacement 034 and 037 numbers have been available for this purpose since 2007.

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