This morning a drive failed in a customers Poweredge 2950.
Openmanage reports it as failed, it has an orange light on the caddy, its a failed disk, nuff said.
For the record its a 160Gig Sata 7200 drive worth 2/3 of naff all.
Phone Dell, all ready with disk in hand, service tag. After 20 minutes on hold I get an engineer who wants me to put it back in the server to gather him some diagnostic logs and waste more of my life in him not believing me.
I say I have no intention of wasting more of my life to appease him, and please send me a new disk, now.
He takes my details and tells me someone will call me back.
DELL SERVICE = FAIL!