Dell – Please don’t waste my life

Feb 17

Ben KingCustomer Service, Other 1 Comment

This morning a drive failed in a customers Poweredge 2950.

Openmanage reports it as failed, it has an orange light on the caddy, its a failed disk, nuff said.

For the record its a 160Gig Sata 7200 drive worth 2/3 of  naff all.

Phone Dell, all ready with disk in hand, service tag. After 20 minutes on hold I get an engineer who wants me to put it back in the server to gather him some diagnostic logs and waste more of my life in him not believing me.

I say I have no intention of wasting more of my life to appease him, and please send me a new disk, now.

He takes my details and tells me someone will call me back.

DELL SERVICE = FAIL!

One Comment (+add yours?)

  1. George
    Mar 11, 2011 @ 14:57:16

    Glad to hear Dell haven’t changed over the years – I used to have the dubious honour of presiding over about 40 odd Dell 1450/1650/2950s and was always amazed when the answer to “I’ve got a failed disk” was “Put it back in the server to see if it fails again”.

    Any guesses whether it did or not??

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