Jun 30
Ben KingCustomer Service, Life Berocca, Blogging, Customer Service, Digital Marketing, Twitter
So the other day I had a hangover, a bad one. So I twittered about how Beroccca came to my rescue.
Anyway Outside Line, the digital agency responsible for Beroccas online marketing contacted me, basically they have a special Berocca bloggers relief pack, which you can get yourself at this special microsite:
http://www.berocca.co.uk/bloggerrelief
Clever stuff Berocca/Outside Line, I like it!
Jun 27
Ben KingCustomer Service Customer Service, Pizza Express Coventry, Thai Dusit
Wednesday Evening 10pm, 5 of us very hungry, so we decide to go for a quick Pizza Express.
We walk into Pizza Express, Coventry and its pretty full, all the staff are still on serving, and we ask for a table for 5, the girl serving us looked concerned and ran off upstairs to ask her manager.
She came downstairs and said ’sorry no we can’t serve you as we are closed’, we went to great pains to explain that we come in all the time, and that we will be quick, and could we talk to the manager. Nothing, in fact she blanked us and walked off!
This all makes no sense, its not like they had finished for the night, in fact we probably would probably have been in and out faster than some of the people having a more leisurely meal.
We would have spent well in excess of £100, been really happy that they served us, instead they have lost out on the revenue and 5 peoples goodwill.
We ended up going to the wonderful Thai Dusit, where they were more than happy to feed us, take our money and stay open as long as we wanted.
The Coventry Pizza Express constantly dissappoints in respect of customer service, I think that at least 25% of the time I go there one of the following occurs:
1) Sorry we aren’t serving anymore (despite the restaurant staff and other customers still being there).
2) Sorry we are full (despite the fact that we know they have an upstairs seating area with no-one in it).
Basically I am coming to the conclusion that Pizza Express just don’t want my money, which is a shame because I like eating there!
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