Oct 22
Ben KingBusiness bit10, Business, Other, Selling, Web/Tech
Talking about: http://www.jobs.ac.uk/blogs/simply-better
Andrew has quite rightly identified one of bit10‘s recurring problems, people often fail to understand everything we do. Mostly they pigeonhole us into being experts in the thing they use us for…
Of course this is entirely our fault, we start by hiding behind ‘Full service digital agency’ who ‘Loves doing digital’, but few people realise what this means, then we somehow fail to make the effort to communicate to our customers what we actually do.
This problem is exacerpated by the fact that our customer research has told us that current bit10 customers NEVER look at our website (hence our site now is firmly targeted at new customers).
The solution is frankly simply down to plain old conversation, take the time to chat to your customers to identify their current and future business needs and then point our where you can help them! As per usual everyones enemy… ‘Time’ gets in the way.
For the record, bit10 do:
- Internet, intranet, digital marketing strategy and consultancy
- Creative web design
- Web application development
- Accessibility testing
- Usability testing
- Web analytics
- Online marketing (dm, adword and affiliate marketing management)
- Hosting
- Internet connectivity (University of Warwick Science Park only)
Basically everything Internet! 
You can see the full blurb here.
And thanks Andrew for giving me an excuse to list bit10s services on my blog!
Oct 19
Ben KingBusiness, Life Business, energy, Life, Other
Commenting on: http://www.theregister.co.uk/2007/10/19/bt_wind_farms/
In a nutshell BT (which accounts for 0.7% of the UK power usage), is investing £250m in building its own windfarms which it estimates will generate 25% of its power needs, or enough to power a city the size of Coventry) .
Firstly good work BT, good to see a corporate taking its responsibility seriously.
The numbers however lead to some interesting thoughts, and it all seems soo cheap, that why aren’t we doing it… over simplified argument coming up.
We are based in Coventry and as of the last Census theres about 300,000 of us living here. If £250m buys you enough power for a city the size of Coventry… unless I have got the zeros wrong on my calculator that equates to £833 per person… I reckon I spend half that per year on power at home… so where do I sign up?
Take this up to a national scale and it equates to £143b, which while not a trivial sum of money still only equates to £2380 per person… so I wonder what the ROI on a wind turbine is?
Feb 15
Ben KingBusiness, Internet, Life Other
The MS abuse team basically fobbed me off to the live team, and i quote:
‘I am really sorry sir for the trouble this incident has caused you. However, recovering of hacked accounts is best handled by our Windows Live ID Technical Support as we only support abuse issues on this area. Please understand that I really want to help you address this concern but this issue is beyond our boundaries.’
I have given the live support team 24 hours and still no response.
GRRR!
Update (21/07/2008)
After recieving many posts and emails with people asking and pleading with me to help them get their hotmail back I have prepared a handy document that tells you everything you need to know. I am making a small charge for this of $10, you can buy it here.
Feb 14
Ben KingBusiness, Internet, Life Other
So on my mission to get my hotmail/msn account back, after my password was stolen, i thought Microsoft live were being very efficient and I got the email asking me to validate who I was, name, address, account details…
Check out the response… (and who the hell is Jessica?!).
–
Hi Jessica, Thank you for contacting Windows Live Messenger Abuse Support. My name is Maynard and I’d be most glad to assist you with your concern.We appreciate you providing the answers to the questions sent by Joff in order to prove your ownership of the account king@hotmail.co.uk. However, recovering of hacked accounts is best handled by our Windows Live ID Technical Supprot as we only support abuse issues on this area.
Please contact Windows Live ID Technical Support through http://support.live.com/eform.aspx?productKey=wlid&page=wlsuppor t_home_options_form_byemail&ct=eformts and include your answers to the questions sent by Joff. If you need further assistance, you may contact us at http://support.live.com/eform.aspx?productKey=wlmessengerabuse&page=wlsupport_home_options_form_byemail&ct=eformts. Thank you for contacting Windows Live Messenger Abuse Support. Have a great day. Sincerely, Maynard Windows Live Messenger Abuse Support
Update (21/07/2008)
After recieving many posts and emails with people asking and pleading with me to help them get their hotmail back I have prepared a handy document that tells you everything you need to know. I am making a small charge for this of $10, you can buy it here.
RSS
Recent Comments